Search

[Vapourstreak]

Can anyone make a list so I can get Nintendo to replace my Polar White Nintendo DS Lite for FREE?

[kkan]

Can anyone make a list so I can get Nintendo to replace my Polar White Nintendo DS Lite for FREE?

Just tell them its an intermittent fault they would have to prove it or as some people have short the battery out  by trying to fit it in backwards or the wrong way up

just dont nuke yourself in the process  

[Vapourstreak]

:|  I don't get it.  Simpler languange please (Grade 6 language) :oops:

[kkan]

:|  I don't get it.  Simpler languange please (Grade 6 language) :oops:

maby as some of the guys who flash their ds's how to short out the internal fuses

[Vapourstreak]

So I tell them that my battery isnt working ur something?

Thanks for the fast reply, BTW

[tennisgy]

Is it under a year old?  If it isn't you really shouldn't get it replaced for free

[Vapourstreak]

It is.  what should I tell the person on the phone?

[mudlouse1]

It is.  what should I tell the person on the phone?

the truth.

if it broke and you're not at fault, then you shouldn't really be doing all this. just say what hapenned, that it wasn't your fault and just be damned persistant. ask to speak to their manager and make a damn fuss.

failing that, i've heard people got returns because of cracked hinges and dead pixels.

[kkan]

It is.  what should I tell the person on the phone?

If its less than 1 year old tell them you know your CONSUMER RIGHTS that you are entitled to a replacement as you are within your warrenty as stated by the manufacturers gurantee (nintendo's)

Its your LEGAL right to have this exchange


From experience  ...


You just need to convince them its really got a fault and your not happy with their customer service that they are trying to mess you about with an exchange

Just tell them its intermittent your in the middle of a game  ( a real game one that came with it or sumthing) and it freezes and crashes but yet works fine on your friends ds or family members ds with no issues whatsoever and its fustrating you paid all that money for their console and its gone faulty in however long the period you have had it and your dissapointed that they are messing you about trying to get your ds replaced under its warrenty period  

You must be direct with them and be firm with them dont accept anything but an exchange if the first person you spoke to cannot help you and offer the exchange (free of charge) then demand to speak to someone thats incharge of them  (ie their manager or line manager or boss) explain to them you have looked into your customer rights and the warrenty details and you are well within your rights to get it exchanged under the SALE OF GOODS ACT


let us know how you get on

[VoX]

It is.  what should I tell the person on the phone?

If its less than 1 year old tell them you know your CONSUMER RIGHTS that you are entitled to a replacement as you are within your warrenty as stated by the manufacturers gurantee (nintendo's)

Its your LEGAL right to have this exchange


From experience  ...


You just need to convince them its really got a fault and your not happy with their customer service that they are trying to mess you about with an exchange

Just tell them its intermittent your in the middle of a game  ( a real game one that came with it or sumthing) and it freezes and crashes but yet works fine on your friends ds or family members ds with no issues whatsoever and its fustrating you paid all that money for their console and its gone faulty in however long the period you have had it and your dissapointed that they are messing you about trying to get your ds replaced under its warrenty period  

You must be direct with them and be firm with them dont accept anything but an exchange if the first person you spoke to cannot help you and offer the exchange (free of charge) then demand to speak to someone thats incharge of them  (ie their manager or line manager or boss) explain to them you have looked into your customer rights and the warrenty details and you are well within your rights to get it exchanged under the SALE OF GOODS ACT


let us know how you get on

Yes, If you are still under warranty then you dont have to trick them you are entitled to a free replacement.

[PharaohsVizier]

I gotta return my new Black DS Lite too, but it is a real problem.  The L button, as kkan likes to say "intermittently" doesn't work.  Which is super annoying in Mario Kart.

If you really want to mess it up, just screw up a flashme installation and say that your fuse is blown or something.

[Vapourstreak]

Should I do PharoahsViziers thing?

[EDIT] Spelled Pharoahs wrong.  sry :?

[PharaohsVizier]

Well there are tons of ways to mess them up, this being the least safe.  You can crack your L hinge thing yourself with a hammer.  The best way I've ever heard of is to open up the DS and pull the ribbon cable connecting the screens.  You get a flickering effect or just blank screens.  They'll return it for sure.  And worst case scenario, they don't return it, and you just plug it back in.

I'm not suggesting that you should do any of these, because they are really dirty tricks.  But I just like mentioning them because I have been seeing threads like these forever, and there were some really good ideas.  

[kkan]

Well there are tons of ways to mess them up, this being the least safe.  You can crack your L hinge thing yourself with a hammer.  The best way I've ever heard of is to open up the DS and pull the ribbon cable connecting the screens.  You get a flickering effect or just blank screens.  They'll return it for sure.  And worst case scenario, they don't return it, and you just plug it back in.

I'm not suggesting that you should do any of these, because they are really dirty tricks.  But I just like mentioning them because I have been seeing threads like these forever, and there were some really good ideas.  

does it not have a warrenty seal or anything inside that can tell the engineers its been opened !?

@Vapourstreak dont tell them the fuse is broken they will ask HOW DO U KNOW ITS GOT FUSES in it lol ?!  

[Vapourstreak]

Can you give me links?