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[Altor]

My A button sometimes doesn't respond right away lately.  I'm pretty sure it's a direct result of frantic level 20 Tetris DS playing  :lol:

It *usually* works fine.  But when it doesn't respond right away and you mess up your game or something, it's really irritating.  Do you think this would be enough justification to get a replacement?  I'm definitely still in warranty.

Does anyone have any experience with exchanging Lites in Canada?  I bought mine online through ebay, but the guy I bought it from was good enough to include the original sale receipt and box with all contents from Electronics Boutique.  It was in Montreal or something...

So if it's a good enough justification, how would you recommend I proceed?  I don't know how reasonable EB is about returns, let alone returns from other stores.

[Gleasonator]

How long does it take it to respond? I'm sure something's just loose, but if your not up to opening it then you should send it in. I would.

By the way, word on the street is that the first shipment or so of DS Lites had a problem with A and X buttons. When playing New Super Mario Bros, the DS would reset. I wonder if this is related.

[zektor]

You should just call Nintendo and get them to send you a replacemnet unit. I did this not too long ago. They have excellent customer service. I briefly explained the problem (mine was a bad pixel), and after maybe a 5 minute conversation they had a new unit ready to ship. I got the replacement in three days, and they supplied the packing slip to send the old one back. From now on I will go this method as opposed to store return...the unit they sent me was minty perfect

[Altor]

Cool!  I wonder if I could get a black one out of them!!!

Thanks for the advice, I'll call Nintendo on Monday.

[Altor]

Woot muffins!

I had to specifically request they send me another DS and then I send mine back, it's called "advance replacement" or somesuch and requires a credit card, in case anyone else is interested.

And they don't send a brand-new system, they send a remanufactured - that's remanufactured, not refurbished - system.  Also, specifically request that they recheck that there's no dead pixels on the one they send you, and they'll add a note to make sure.  The "new" system they send you has apparently been cleaned up to the extent that it looks brand-new.

Now... what do you recommend I do about that unfortunate fact that I've flashme'd?  I suppose I'll go look for the unflashme file.  Heck, if I brick it in the process, that's all good too, lol.  It was, after all, their fault that it was defective in the first place.

I think I'm going to take this opportunity to buy a DS-X.  That way, no flashme-ing in the future with the associated heart attack.  I'll keep my Supercard and use the DS-X as a passme.